1. Work Commencement
Production work, including but not limited to graphic design, website design and development, database building, video animation, and digital signage content, will commence only after the client formally agrees to a Proposal. The client must provide a clear and timely design brief, along with all necessary materials such as information, copy, and logos required for the project.
Each Proposal is valid for a period of 30 days from the date of issue and may be accepted via a signed Letter of Engagement. Proposals are uniquely tailored to the specific scope of work, detailing associated costs, delivery times, and the nature of the services provided. Any requests for work outside the agreed scope will require a new Proposal, with the client being notified of any implications on cost or delivery times.
Charges for production work are based on a rate of £32.50 per half-hour. Original graphic design work is charged at a starting rate of £32.50 per half-hour. Pricing for more complex services such as website development, video animation, and digital signage content will be determined on a case-by-case basis. Amendments to existing work are also charged at a rate of £32.50 per half-hour.
For larger projects, a deposit of 50% of the total quoted amount is required prior to the commencement of work. However, this requirement may be adjusted for projects with shorter timelines. Smaller projects and ad-hoc work will be quoted separately, and work will only commence once the client has accepted the quote and paid the required commencement fee.
All projects are placed in a production queue and completed as promptly as possible. Estimated timelines will be provided, but these are subject to change based on project complexity and any delays caused by late provision of client materials or requested revisions.
It is important to note that other services, such as social media marketing and "PayGo" Websites, are charged under distinct pricing arrangements that are not governed by the terms set out in this clause. Separate terms and payment arrangements will be provided for those services.
2. Responsibility for Approved Work:
FUTURE POINT 4 BUSINESS is not responsible for any issues arising from client-approved final work.
3. Third Party Services:
FUTURE POINT 4 BUSINESS is not liable for data loss or downtime resulting from third-party failures.
4. Print Services:
Print requests are quoted for a period of 14 days. Once artwork is reviewed, it is proofed and produced. There may be colour variations due to differences in settings, paper, and finishes. While a paper proof can be provided, it may not be an exact representation of the final product. The final proof is required before production, and any changes requested after this stage will incur an amends fee. Clients will be notified of the delivery date, though changes may occur due to unforeseen circumstances.
5. Renewals (Websites and Associated Services):
5.1 Annual Payments: Renewal payments for domains, hosting, encryption services, and maintenance are required annually in advance. These payments ensure the continuity of services for the agreed period.
5.2 Non-Payment Consequences: Failure to make renewal payments by the due date may result in the suspension, interruption, or non-display of associated services until payment is received. A reconnection charge of £32.50 will apply to restore any non-displaying websites. We accept no liability for any loss or damage arising from such interruptions.
5.3 Termination of Contract: In the event of early termination of a contract, the full fees for the remaining period of the agreed term will remain payable. No refunds or pro-rata adjustments will be made.
5.4 Notification: We will make reasonable efforts to remind clients of upcoming renewal deadlines. However, it is the client's responsibility to ensure timely payment to avoid service disruption.
6. Pay-As-You-Go Website Design ("PayGoWebsites")
6.1 Service Overview
The Pay-As-You-Go Website Design and Development service ("PayGoWebsites") operates on a monthly subscription basis. This service encompasses website design, development, and the procurement of essential third-party services. These third-party services include, but are not limited to, domain registration (up to a maximum value of £50.00), website hosting, email services, encryption (SSL certificates), management, and ongoing maintenance.
6.2 Eligibility for "PayGoWebsites" Websites
The "PayGoWebsites" service is exclusively available to clients whose required third-party services (such as domain registration, hosting, email, encryption) are either:
The transfer of third-party services to FUTURE POINT 4 BUSINESS will incur an administration fee of £65.00. Clients are responsible for facilitating the transfer process and ensuring compliance with any existing third-party provider obligations.
Important Note on Existing Websites: The "PayGoWebsites" service applies solely to the design and development of new, bespoke websites. FUTURE POINT 4 BUSINESS does not work with existing websites under the "PayGoWebsites" model. This means we do not modify, update, or redesign pre-existing websites. All "PayGoWebsites" projects are built from the ground up to ensure a custom, tailored solution for every client.
6.3 Subscription Plans
Subscription fees are determined by the package selected by the client. Clients have the flexibility to upgrade or downgrade their chosen package upon request, subject to availability and the terms applicable to the new package.
6.4 Payment Terms
To commence website design and development production, a one-time Set-Up charge plus one month subscription payment is required. This charge is payable before any design, development, or procurement of third-party services begins. The amount of the Set-Up charge will be agreed upon and confirmed in writing prior to the start of production. Thereafter, subscription fees are payable on the 1st day of each month and must be made via Direct Debit. Timely payment is essential to maintain uninterrupted service. Failure to make payments on time will result in the following actions:
If a payment is not received on or before the due date, the following actions will apply:
If payments remain outstanding for a period of three consecutive months, the website and associated services will be permanently deleted. Recovery of deleted content or website files will not be guaranteed.
6.7 Domain Transfers
Clients who wish to transfer their domain to another provider will be subject to an administration fee, the value of which will be confirmed at the time of the request. Transfer requests must be submitted in writing and will be actioned in accordance with industry best practices and registrar requirements.
6.8 Amendments to Fees and Charges
FUTURE POINT 4 BUSINESS reserves the right to amend subscription fees, Set-Up charges, reinstatement charges, and administration fees. Clients will be provided with a minimum of 30 days' notice of any such changes.
6.9 Termination of Service
Clients may cancel their "PayGoWebsites" subscription by providing a minimum of 30 days' written notice. Upon cancellation, all associated services, including website access, hosting, and email services, will be terminated.
6.10 Client Obligations
Clients are responsible for ensuring that payments are made on time. It is the client's responsibility to update payment details or notify FUTURE POINT 4 BUSINESS of any changes that may affect payments. Clients must also facilitate any necessary transfers of third-party services to FUTURE POINT 4 BUSINESS and are responsible for ensuring the timely transfer of all associated assets, such as domain names, hosting, and email accounts.
7. Website Transition:
The transition of website services, including but not limited to domains, email accounts, and any other associated third-party services, is subject to a release fee and requires a minimum notice period of 30 days. All outstanding contract charges, including any applicable fees, must be fully settled prior to the release or transfer of any such services.
8. Retainer and Content Provision Services for Social Media Marketing:
Retainer services for Social Media Marketing are charged on a monthly basis via Direct Debit, with payment due on the first day of each month, unless otherwise agreed in writing.
Clients are required to provide all necessary content at least seven (7) days prior to the scheduled commencement of services, unless otherwise agreed in writing or where it has been expressly agreed that FUTURE POINT 4 BUSINESS will author the content on the client's behalf.
9. Audio and Visual Production:
A Proposal for Audio and Visual Production services is sent and agreed upon through the receipt of a signed Letter of Engagement. A 50% commencement fee is required upfront, with the completion payment due at sign-off and delivery.
10. Copyright and Usage:
Music and sound design copyrights remain with the composer. FUTURE POINT 4 BUSINESS reserves the right to use all media produced by FUTURE POINT 4 BUSINESS for promotional purposes. Media produced by FUTURE POINT 4 BUSINESS is subject to copyright.
11. Meetings and Payment:
The first client meeting is free of charge; however, fees may be incurred for subsequent meetings. Payment is to be received prior to the date of the meeting as cleared funds.
12. Pricing:
A statement relating to our pricing is found at the Pricing page of this website. Our pricing is not subject to VAT.
13. Communication:
There is no tolerance for abusive communication, whether in person, in writing, by telephone, or through other means.
14. Interest on Overdue Invoices:
If any invoice remains unpaid after the due date, the Company reserves the right to charge interest on the overdue amount. The interest rate applied will be 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest will accrue on a daily basis from the date the invoice becomes overdue until the date of payment, whether before or after any judgment. In addition to interest, the Company may also be entitled to claim reasonable compensation for debt recovery costs as prescribed by the Act.
15. Terms of Business for Christmas, Happy Holidays and Happy New Year Video Animations:
Upon submission of the Reservation Form, we shall be in contact with you regarding your selected options. Full payment shall be requested by invoice, which must be settled prior to the commencement of any work. By submitting this form, you confirm my full acceptance of these Terms of Business, (specifically this clause).
16. Updates to our Terms of Business:
We reserve the right to change our Terms and Conditions without notice.
Updated 8th May 2021
Amendments to '6' on 11th June 2024
Addition of '15' on 12th November 2024
Production work, including but not limited to graphic design, website design and development, database building, video animation, and digital signage content, will commence only after the client formally agrees to a Proposal. The client must provide a clear and timely design brief, along with all necessary materials such as information, copy, and logos required for the project.
Each Proposal is valid for a period of 30 days from the date of issue and may be accepted via a signed Letter of Engagement. Proposals are uniquely tailored to the specific scope of work, detailing associated costs, delivery times, and the nature of the services provided. Any requests for work outside the agreed scope will require a new Proposal, with the client being notified of any implications on cost or delivery times.
Charges for production work are based on a rate of £32.50 per half-hour. Original graphic design work is charged at a starting rate of £32.50 per half-hour. Pricing for more complex services such as website development, video animation, and digital signage content will be determined on a case-by-case basis. Amendments to existing work are also charged at a rate of £32.50 per half-hour.
For larger projects, a deposit of 50% of the total quoted amount is required prior to the commencement of work. However, this requirement may be adjusted for projects with shorter timelines. Smaller projects and ad-hoc work will be quoted separately, and work will only commence once the client has accepted the quote and paid the required commencement fee.
All projects are placed in a production queue and completed as promptly as possible. Estimated timelines will be provided, but these are subject to change based on project complexity and any delays caused by late provision of client materials or requested revisions.
It is important to note that other services, such as social media marketing and "PayGo" Websites, are charged under distinct pricing arrangements that are not governed by the terms set out in this clause. Separate terms and payment arrangements will be provided for those services.
2. Responsibility for Approved Work:
FUTURE POINT 4 BUSINESS is not responsible for any issues arising from client-approved final work.
3. Third Party Services:
FUTURE POINT 4 BUSINESS is not liable for data loss or downtime resulting from third-party failures.
4. Print Services:
Print requests are quoted for a period of 14 days. Once artwork is reviewed, it is proofed and produced. There may be colour variations due to differences in settings, paper, and finishes. While a paper proof can be provided, it may not be an exact representation of the final product. The final proof is required before production, and any changes requested after this stage will incur an amends fee. Clients will be notified of the delivery date, though changes may occur due to unforeseen circumstances.
5. Renewals (Websites and Associated Services):
5.1 Annual Payments: Renewal payments for domains, hosting, encryption services, and maintenance are required annually in advance. These payments ensure the continuity of services for the agreed period.
5.2 Non-Payment Consequences: Failure to make renewal payments by the due date may result in the suspension, interruption, or non-display of associated services until payment is received. A reconnection charge of £32.50 will apply to restore any non-displaying websites. We accept no liability for any loss or damage arising from such interruptions.
5.3 Termination of Contract: In the event of early termination of a contract, the full fees for the remaining period of the agreed term will remain payable. No refunds or pro-rata adjustments will be made.
5.4 Notification: We will make reasonable efforts to remind clients of upcoming renewal deadlines. However, it is the client's responsibility to ensure timely payment to avoid service disruption.
6. Pay-As-You-Go Website Design ("PayGoWebsites")
6.1 Service Overview
The Pay-As-You-Go Website Design and Development service ("PayGoWebsites") operates on a monthly subscription basis. This service encompasses website design, development, and the procurement of essential third-party services. These third-party services include, but are not limited to, domain registration (up to a maximum value of £50.00), website hosting, email services, encryption (SSL certificates), management, and ongoing maintenance.
6.2 Eligibility for "PayGoWebsites" Websites
The "PayGoWebsites" service is exclusively available to clients whose required third-party services (such as domain registration, hosting, email, encryption) are either:
- Registered by FUTURE POINT 4 BUSINESS; or
- Transferred to FUTURE POINT 4 BUSINESS from another provider
The transfer of third-party services to FUTURE POINT 4 BUSINESS will incur an administration fee of £65.00. Clients are responsible for facilitating the transfer process and ensuring compliance with any existing third-party provider obligations.
Important Note on Existing Websites: The "PayGoWebsites" service applies solely to the design and development of new, bespoke websites. FUTURE POINT 4 BUSINESS does not work with existing websites under the "PayGoWebsites" model. This means we do not modify, update, or redesign pre-existing websites. All "PayGoWebsites" projects are built from the ground up to ensure a custom, tailored solution for every client.
6.3 Subscription Plans
Subscription fees are determined by the package selected by the client. Clients have the flexibility to upgrade or downgrade their chosen package upon request, subject to availability and the terms applicable to the new package.
6.4 Payment Terms
To commence website design and development production, a one-time Set-Up charge plus one month subscription payment is required. This charge is payable before any design, development, or procurement of third-party services begins. The amount of the Set-Up charge will be agreed upon and confirmed in writing prior to the start of production. Thereafter, subscription fees are payable on the 1st day of each month and must be made via Direct Debit. Timely payment is essential to maintain uninterrupted service. Failure to make payments on time will result in the following actions:
- Service Suspension: Access to the website, hosting, email, and related services will be suspended until full payment is received.
- Reinstatement Fee: A fee of £32.50 will be charged to reactivate the website and associated services.
If a payment is not received on or before the due date, the following actions will apply:
- Service Suspension: Access to the website, hosting, email, and related services will be suspended until full payment is received.
- Reinstatement Fee: A fee of £32.50 will be charged to reactivate the website and associated services.
If payments remain outstanding for a period of three consecutive months, the website and associated services will be permanently deleted. Recovery of deleted content or website files will not be guaranteed.
6.7 Domain Transfers
Clients who wish to transfer their domain to another provider will be subject to an administration fee, the value of which will be confirmed at the time of the request. Transfer requests must be submitted in writing and will be actioned in accordance with industry best practices and registrar requirements.
6.8 Amendments to Fees and Charges
FUTURE POINT 4 BUSINESS reserves the right to amend subscription fees, Set-Up charges, reinstatement charges, and administration fees. Clients will be provided with a minimum of 30 days' notice of any such changes.
6.9 Termination of Service
Clients may cancel their "PayGoWebsites" subscription by providing a minimum of 30 days' written notice. Upon cancellation, all associated services, including website access, hosting, and email services, will be terminated.
6.10 Client Obligations
Clients are responsible for ensuring that payments are made on time. It is the client's responsibility to update payment details or notify FUTURE POINT 4 BUSINESS of any changes that may affect payments. Clients must also facilitate any necessary transfers of third-party services to FUTURE POINT 4 BUSINESS and are responsible for ensuring the timely transfer of all associated assets, such as domain names, hosting, and email accounts.
7. Website Transition:
The transition of website services, including but not limited to domains, email accounts, and any other associated third-party services, is subject to a release fee and requires a minimum notice period of 30 days. All outstanding contract charges, including any applicable fees, must be fully settled prior to the release or transfer of any such services.
8. Retainer and Content Provision Services for Social Media Marketing:
Retainer services for Social Media Marketing are charged on a monthly basis via Direct Debit, with payment due on the first day of each month, unless otherwise agreed in writing.
Clients are required to provide all necessary content at least seven (7) days prior to the scheduled commencement of services, unless otherwise agreed in writing or where it has been expressly agreed that FUTURE POINT 4 BUSINESS will author the content on the client's behalf.
9. Audio and Visual Production:
A Proposal for Audio and Visual Production services is sent and agreed upon through the receipt of a signed Letter of Engagement. A 50% commencement fee is required upfront, with the completion payment due at sign-off and delivery.
10. Copyright and Usage:
Music and sound design copyrights remain with the composer. FUTURE POINT 4 BUSINESS reserves the right to use all media produced by FUTURE POINT 4 BUSINESS for promotional purposes. Media produced by FUTURE POINT 4 BUSINESS is subject to copyright.
11. Meetings and Payment:
The first client meeting is free of charge; however, fees may be incurred for subsequent meetings. Payment is to be received prior to the date of the meeting as cleared funds.
12. Pricing:
A statement relating to our pricing is found at the Pricing page of this website. Our pricing is not subject to VAT.
13. Communication:
There is no tolerance for abusive communication, whether in person, in writing, by telephone, or through other means.
14. Interest on Overdue Invoices:
If any invoice remains unpaid after the due date, the Company reserves the right to charge interest on the overdue amount. The interest rate applied will be 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Interest will accrue on a daily basis from the date the invoice becomes overdue until the date of payment, whether before or after any judgment. In addition to interest, the Company may also be entitled to claim reasonable compensation for debt recovery costs as prescribed by the Act.
15. Terms of Business for Christmas, Happy Holidays and Happy New Year Video Animations:
Upon submission of the Reservation Form, we shall be in contact with you regarding your selected options. Full payment shall be requested by invoice, which must be settled prior to the commencement of any work. By submitting this form, you confirm my full acceptance of these Terms of Business, (specifically this clause).
16. Updates to our Terms of Business:
We reserve the right to change our Terms and Conditions without notice.
Updated 8th May 2021
Amendments to '6' on 11th June 2024
Addition of '15' on 12th November 2024